This document outlines the privacy practices of CLEVER EVENTS ("we," "us," or "our") regarding the collection, use, storage, and sharing of personal information. It applies when you:

  • Access our website at https://luckyspinnights.com or any related platform.
  • Interact with us through marketing initiatives, events, or other engagements.

By using our services, you acknowledge that you have read and understood this policy. If you disagree with the outlined practices, please refrain from using our services. Should you have questions or require further clarification, contact us at support@luckyspinnights.com.

Summary

This section provides a concise overview of our full Privacy Policy. Below are the key aspects:

  • Types of Data Collected: Includes data you provide (e.g., name, email) and technical data collected automatically (e.g., IP address, device information).
  • Sensitive Information: We do not process sensitive information such as racial or ethnic background or health data.
  • Data Usage: Personal data is used to deliver services, improve operations, and ensure security.
  • Sharing Practices: Data is shared only with trusted third parties under strict agreements and as required by law.
  • Security Measures: Measures are in place to protect data, though no system guarantees absolute security.
  • Your Rights: You can request access to, correction of, or deletion of your data as per applicable laws.
  • Cookies and Tracking: Cookies are used for analytics and service enhancement. Details are provided in our Cookie Notice.

For further details, refer to the sections outlined in the Table of Contents below.

Table of Contents

  1. What Information Do We Collect?
  2. How Do We Process Your Information?
  3. When and With Whom Do We Share Your Personal Information?
  4. What Is Our Stance on Third-Party Websites?
  5. Do We Use Cookies and Other Tracking Technologies?
  6. How Long Do We Keep Your Information?
  7. How Do We Keep Your Information Safe?
  8. Do We Collect Information from Minors?
  9. What Are Your Privacy Rights?
  10. Controls for Do-Not-Track Features
  11. Do Other Regions Have Specific Privacy Rights?
  12. Do We Make Updates to This Policy?
  13. How Can You Contact Us About This Policy?
  14. How Can You Review, Update, or Delete the Data We Collect from You?

1. What Information Do We Collect?

We collect personal information in two primary ways: information you provide directly to us and information collected automatically when you use our Services.

Personal Information You Disclose to Us

We collect personal information that you voluntarily provide when you:

  • Express an interest in learning more about our Services.
  • Participate in activities through the Services.
  • Contact us for support or inquiries.

Types of personal information collected may include:

  • Names
  • Email addresses
  • Phone numbers

Accuracy and Updates

All personal information you provide must be accurate, complete, and current. Please inform us promptly if your information changes.

Information Automatically Collected

Certain information is automatically collected when you interact with our Services. This information does not directly identify you but may include:

  • Log and Usage Data: This includes IP addresses, browser details, device characteristics, operating system information, and data about your activities (e.g., accessed pages, search terms, and date/time stamps).
  • Device Data: Data collected about your computer, phone, or other devices used to access the Services, such as device name, internet service provider, and system configuration details.
  • Location Data: Data that identifies your location, which may be precise or imprecise depending on device settings (e.g., GPS data). Users can disable location data through their device settings if desired, but this may limit certain functionality.

Cookies and Tracking Technologies

We also collect data using cookies and similar technologies to track user activity and preferences. For more information, refer to our Cookie Notice.

2. How Do We Process Your Information?

We process your personal information to provide, maintain, and enhance our Services. The purposes for processing include:

  • To Deliver and Facilitate Services: Ensuring smooth access and functionality for requested Services.
  • To Respond to Inquiries and Support Requests: Addressing user questions and resolving issues.
  • To Request Feedback: Contacting you for feedback on our products, Services, and user experience.
  • To Provide Personalised Content and Advertising: Displaying tailored advertisements and recommendations.
  • To Publish Testimonials: With explicit consent, sharing user testimonials on our platforms.
  • To Ensure Security and Prevent Fraud: Monitoring systems and detecting unauthorised access.
  • To Comply with Legal Obligations: Meeting legal requirements and managing disputes.
  • To Analyse and Improve Services: Evaluating trends, effectiveness of promotional campaigns, and overall user experience.

We process information only when supported by valid legal grounds, including:

  • Consent: When you give explicit permission to process your data for specific purposes.
  • Contractual Necessity: When processing is necessary to provide services you request.
  • Legal Obligations: When required by applicable law.

3. When and With Whom Do We Share Your Personal Information?

We only share your personal information when necessary to fulfil the purposes described in this Privacy Policy or as required by law. Your data is handled securely and confidentially at all times.

Sharing with Third-Party Service Providers

We may share your personal information with third-party service providers who perform services on our behalf. These parties include:

  • Advertising Networks: For delivering targeted advertisements and marketing campaigns.
  • Analytics Providers: For understanding how users interact with our Services and improving functionality.
  • Cloud Storage Services: To securely store and manage data.
  • Performance Monitoring Services: For tracking and optimising the performance of our platforms.
  • Marketing Tools: For creating and managing promotional content.
  • Testing Services: To identify and resolve technical issues in our systems.

All service providers are required to:

  • Use the information solely for the purposes specified by us.
  • Maintain strict confidentiality.
  • Implement appropriate organisational and technical measures to protect your data.

Business Transfers

If we undergo a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring organisation. We will notify you of any such transfer and any changes to how your data is handled.

Affiliates

We may share your information with affiliated companies within our corporate group. These affiliates are bound by this Privacy Policy and obligated to handle your personal information securely.

Compliance with Legal Obligations

We may disclose personal information if required to do so by law or in response to valid legal requests, such as subpoenas or court orders. We may also share data to:

  • Protect and defend our rights, property, or safety.
  • Investigate potential violations of our policies.
  • Prevent fraudulent activities or unlawful conduct.

4. What Is Our Stance on Third-Party Websites?

Our Services may contain links to third-party websites, online services, or mobile applications that are not affiliated with us. While we strive to include only reputable links, we cannot control or guarantee the privacy and security of these third-party platforms.

Important Considerations:

  • These third-party services operate independently and are governed by their own privacy policies.
  • We are not responsible for the content, privacy practices, or security measures of any external websites or services.
  • Providing personal information to these third-party services is at your discretion.

We encourage you to review the privacy policies of all third-party platforms you interact with to ensure you understand how your data is handled.

5. Do We Use Cookies and Other Tracking Technologies?

Yes, we use cookies and similar tracking technologies to enhance your experience on our Services. These technologies collect information to help us understand user behaviour, improve functionality, and deliver tailored content.

What Are Cookies?

Cookies are small data files stored on your device when you access our website. These files enable us to recognise your device and gather information about your usage preferences.

Types of Cookies We Use:

  • Essential Cookies: Necessary for basic site functionality and security.
  • Performance Cookies: Help us monitor site performance and resolve technical issues.
  • Customisation Cookies: Allow us to remember your preferences, such as language settings.
  • Advertising Cookies: Used to deliver personalised advertisements and measure campaign effectiveness.

Third-Party Tracking Technologies

We also permit trusted third-party service providers to use cookies and tracking technologies on our platforms. These third parties may collect information to deliver targeted advertising or perform analytics services.

Managing Cookies:

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may impact the functionality of our Services.

For more details, refer to our Cookie Notice.

6. How Long Do We Keep Your Information?

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or legal compliance).

Retention Criteria Include:

  • The length of time we have an ongoing relationship with you to provide the Services.
  • Legal, regulatory, or contractual obligations that mandate data retention.
  • The necessity of retaining information to resolve disputes or enforce agreements.

When we no longer need to process your personal information, we will either delete or anonymise it. If deletion is not feasible (e.g., due to data being stored in backup archives), we will securely store your data and isolate it from further processing until deletion is possible.

7. How Do We Keep Your Information Safe?

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. These measures include:

  • Encryption: Secure transmission of sensitive data.
  • Access Controls: Restricting access to personal information to authorised personnel only.
  • Regular Audits: Reviewing security measures to address vulnerabilities.

Despite our efforts, no system is completely secure. We cannot guarantee that hackers, cybercriminals, or other unauthorised parties will not breach our security measures.

User Responsibility:

You are responsible for maintaining the confidentiality of your account credentials and using secure methods to access our Services. Avoid sharing sensitive information through unsecured communication channels.

If you suspect any compromise of your personal information, please contact us immediately at support@luckyspinnights.com.

8. Do We Collect Information from Minors?

We do not knowingly collect, solicit, or process data from individuals under the age of 18. By using our Services, you confirm that you are at least 18 years old or have the consent of a parent or guardian.

Steps We Take to Protect Minors:

  • If we learn that personal information from users under 18 has been collected without appropriate consent, we will promptly delete the data.
  • If you believe a minor has provided us with personal information, contact us immediately at support@luckyspinnights.com so we can take corrective action.

9. What Are Your Privacy Rights?

Depending on your location and the applicable laws, you may have certain rights regarding your personal information. These rights may include:

  • Access and Correction: Request access to your personal information and correct any inaccuracies.
  • Deletion: Request the deletion of your personal information, subject to legal or regulatory retention requirements.
  • Data Portability: Receive a copy of your personal information in a structured, commonly used format.
  • Consent Withdrawal: Withdraw your consent for processing your personal information where consent is the legal basis for processing.
  • Object to Processing: Object to the processing of your data for certain purposes, such as direct marketing.

Exercising Your Rights:

To exercise these rights, contact us at support@luckyspinnights.com. We will respond in accordance with applicable laws and aim to address your requests promptly.

Limitations:

Some rights may be subject to exceptions or limitations under local laws. For example, we may not delete information required to fulfil a legal obligation.

10. Controls for Do-Not-Track Features

Some web browsers and mobile operating systems offer a Do-Not-Track ("DNT") feature that lets you indicate your preference to not have your online browsing activities monitored.

Our Stance:

Currently, no standardised response mechanism exists for DNT signals. As such, we do not respond to DNT signals or other mechanisms that automatically communicate your choice not to be tracked.

If industry standards for online tracking evolve, we may update this Privacy Policy to reflect our compliance with any new standards.

11. Do Other Regions Have Specific Privacy Rights?

Australia

We collect and process personal information in compliance with the Privacy Act 1988 and the Australian Privacy Principles (APPs). These laws require us to:

  • Clearly outline the purposes of data collection and processing.
  • Ensure transparency about how data is managed and shared.

If you believe we have violated your privacy rights under the APPs, you can submit a complaint to the Office of the Australian Information Commissioner (OAIC).

New Zealand

We adhere to the Privacy Act 2020, which governs the collection, use, and storage of personal information in New Zealand. Similar rights to those under the Australian legislation are provided to New Zealand users.

For concerns about privacy practices, you can contact the Office of the Privacy Commissioner in New Zealand.

12. Do We Make Updates to This Policy?

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other operational reasons. The updated version will be indicated by a revised "Last Updated" date at the top of this policy.

Notification of Changes:

  • For significant updates, we may provide a notice on our website.
  • We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

Continued use of our Services after updates are posted will be considered acceptance of the revised Privacy Policy.

13. How Can You Contact Us About This Policy?

For questions about this Privacy Policy or your personal information, email us at support@luckyspinnights.com. Our Data Protection Officer (DPO) can also be reached through this email for privacy-related matters.

14. How Can You Review, Update, or Delete the Data We Collect from You?

You have the right to request access to the personal information we collect, as well as to update or delete it, subject to applicable laws.

How to Make a Request:

  1. Contact us at support@luckyspinnights.com to submit your request.
  2. We will review and process your request in accordance with local data protection laws.

Limitations:

Please note that certain information may need to be retained to comply with legal obligations or resolve disputes.